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Nedbank Corporate and Investment Bank (CIB) is committed to conducting its business professionally, ethically, with integrity, and in line with the applicable laws and regulations, including international best practices.
Ready to listen to you
Please let us know if you are unhappy with any of our products or services. We will do our best to resolve the problem and improve your banking experience.
Here is how you can reach us
Contact your dedicated coverage bank, product specialist or client service manager.
Email cibclientfeedback@nedbank.co.za.
What you can expect from us
- We want to make your experience better. That's why we do our best to resolve your complaints as quickly as possible.
- We will let you know once we receive your complaint and give you a reference number within 24 hours.
- Our team will investigate your complaint and keep you updated throughout the process.
- We will try to resolve your complaint within 20 days. However, we will let you know if we need more time.
- We will give you feedback on the outcome of our investigation.
Not happy with the outcome of your complaint?
If you are unsatisfied with the outcome of your complaint and/or how the complaint was managed, you can escalate the matter to the CIB Complaints Management Team by sending an email with the subject header 'Escalation' to cibclientfeedback@nedbank.co.za. The team will contact you to advise you on the next steps.
Still dissatisfied?
You may escalate the matter to the relevant ombudsman or regulatory bodies. These independent organisations are committed to resolving disputes impartially, quickly, and confidentially.
List of regulators
- If your complaint relates to the JSE or financial market activities, please send any unresolved complaint to info@jse.co.za, addressed to the Director of Market Regulation. You may also call +27 11 520 7000. Please give the full details of the matter you are writing about.
- If your complaint relates to A2X, please send the full details of the matter you are writing about to the CEO of A2X at: 2nd Floor, 155 West Street,
Sandown, Sandton, 2031; PO Box 781763, Sandown, 2196; or complaints@a2x.co.za. The complaint must be lodged within a week of your receiving Nedbank’s notification of non-resolution. The CEO may, at his discretion, elect to condone a late lodgement by the client. - If your complaint relates to financial advice or intermediary services, please direct your unresolved complaint to the Financial Sector Conduct Authority (FSCA). Contact them at info@fsca.co.za or on 0800 20 37 22, or visit their website at fsca.co.za. Please include full details of the matter you are writing about.
